⛔️ANNOUNCEMENT⛔️ We have been getting a number of queries from customers who have placed an order with "Official Happy Paws". We are an independent company part of "The Happy Life Stores" and not associated with them in anyway so unfortunately are unable to help. If you are unable to contact them using the details they provided them we recommend asking your bank for the contact details for the website that took payment and reverse any charges until your issue is resolved.
THE HAPPY PAW STORE
If you have any questions about our products or perhaps a suggestion on a product you'd like to see us stock then just pop us a message and we'll get back to you within 24 hours.
Chasing an order?
If your query is regarding an order and estimated delivery date please don't forget you can track the status of your order via our "Track your Order" page, just enter in your order number ( digits only ) and email address.
If its something else you need help with please feel free to send us a message. Include your order number and post code so we can deal with your query as quickly as possible for you.
Check out our Shipping Page
as we regularly update it with the latest delivery times and also take a look at our FAQ's page
as you may find the answer to your question there.
Returns, Exchanges or Refunds?
Head to our Returns Centre
(Under the FAQ's Tab) for details and instructions on how to return & exchange an item.
No Emails from us?
Sometimes our emails end up in your Spam Folder so please check to see if our emails are ending up in there. After a purchase an order confirmation email will be sent instantly and we always try to reply the same day to any messages. This is usually within a few hours if during normal working hours however you will always receive a reply within 24 hours.
As staff are working from home so we do occasionally reply to emails from our Gmail account alongside our system to ensure messages come through quickly.
If still nothing, please reach out to us via the "Live Chat" function at the bottom right.
More ways to reach us.
You can reach us via Facebook
or the Online Chat tool (Bottom Right) if its during our normal working hours 7 Days a Week 9am - 5pm GMT
where one of our advisors will be on hand to handle any queries.
For any disputes or complaints please reach out to us first so we can try and resolve the issue for you as quickly as possible.